The Latest from Kristy-Lee

Hello and welcome to Episode 309 of The People Powered Business Podcast.

In this episode, we are talking about something every leader has to do, but many quietly avoid: giving staff feedback.

Giving feedback isn’t just part of your job, it is the job. When it’s done well, it drives improvement, builds trust and shifts behaviour. When it’s done poorly, it creates confusion, defensiveness and disengagement. Today, we are unpacking the three biggest feedback mistakes I see business owners make and how to fix them.

First, we look at the problem of being too vague or making feedback personal. Comments like “you need to communicate better” or “you’ve got a bad attitude” don’t help anyone improve. Vague feedback confuses people and personal feedback puts them straight into defence mode. I walk you through how to use the SBI framework so feedback stays factual, fair and focused on behaviour, not personality. We also talk about the power of following feedback with curiosity and questions, ra...

If you’ve opened up applications recently and found yourself scrolling through glowing, wordy cover letters telling you how amazing your business is and why someone’s “always dreamed of working in this industry” you’ve likely stumped into an AI generated cover letter.

Let’s be blunt. Cover letters, as we know them, are dead. And honestly, they’ve been irrelevant for a long time. But in the age of AI-generated content and fast-moving hiring needs, their shortcomings have become impossible to ignore.

So if cover letters are off the table, what should you be doing instead?

The Problem with Cover Letters

For years, cover letters have been treated like some kind of golden ticket, proof that someone has taken the time to apply thoughtfully and demonstrate their communication skills. But here’s the thing: they’ve always carried a built-in bias.

A cover letter tells you one thing, whether someone can write nicely about themselves. That’s it.

They don’t tell you if the pers...

Working from home, it became the new norm for a while, and then the big employers decided returning to the office was in order for the majority of their staff.

Just when many employers thought they'd settled into a new normal with hybrid work, a landmark decision from the Fair Work Commission has shaken things up.

And if you manage a team or run a business, it’s time to pay attention.

This case has made headlines for good reason. It's the first of its kind since major updates to the Fair Work Act came into effect, and it's already sending a very clear message to employers: blanket return-to-office mandates won’t cut it anymore.

Let’s break down what actually happened, why it matters, and what you need to know now.

The Westpac Case: What Happened?

A long-serving Westpac employee, with 23 years under her belt, had been working from home successfully since 2017, well before the pandemic made remote work mainstream. She was also the primary carer of two young children ...

As we head into a new year, it’s the perfect time to pause, reflect and reset how you're leading your team. If you’ve been feeling stuck in reactive mode, constantly solving problems or wondering why your team isn’t quite hitting the mark, this is your opportunity to do things differently.

You don’t need a full business overhaul to shift the dial. Sometimes, it’s about starting small with a few key actions that have big impact. This simple framework of stop, keep, start is a brilliant place to begin.

In this third and final part of the series, we're looking at what to start doing when it comes to your team in 2026. These aren’t surface-level tactics, they’re practical moves designed to help you lead more effectively, create more autonomy in your team, and take a few things off your plate without letting performance slip.

Let’s dive in.

#1: Start Building Leadership Skills and Layers

One of the biggest roadblocks in growing businesses is that everything still runs throu...

Hello and welcome to Episode 307 of The People Powered Business Podcast.

In this episode, I’m diving into hiring in 2026 and unpacking what’s actually changing, what’s staying the same, and why many of the old recruitment tactics just aren’t cutting it anymore.

Whether you’ve hired recently or it’s been a while, the reality is the hiring market is still competitive, candidates are moving fast, and business owners need to be far more intentional about how they attract and select the right people. I talk through why speed still matters, but only when it’s backed by clarity, strategy and a strong understanding of what you actually need in your business.

We also explore the rise of passive candidates and why relying solely on job ads is no longer enough. Hiring in 2026 looks a lot more like marketing, building your employer brand, using your networks, and clearly communicating your values and flexibility. I share my thoughts on the growing role of AI in recruitment, how both candidates ...

As we roll into a new year, it's tempting to be diverted by those bright shiny objects. New strategies, launching fresh initiatives and setting big goals.

But sometimes, the most powerful move you can make isn’t about adding more. It’s about identifying what’s already working, and committing to keep doing it.

After a challenging year for many business owners, 2026 is the time to double down on what creates real traction in your team. Less drama. More ownership. Steadier leadership. And better performance, without you being the bottleneck.

Here are three simple but powerful things to keep doing in the new year if you want to lead your team with more confidence, clarity and connection.

#1: Keep Having Regular Meetings (Even if You’re Busy)
Let’s be honest, meetings can feel like a time suck. When you're overwhelmed, behind schedule or putting out fires, they’re often the first thing to fall off the calendar.

But skipping meetings sends a subtle signal: this isn’t impo...

Hello and welcome to Episode 306 of The People Powered Business Podcast.

In this episode, I’m diving into a topic that sounds simple but is far harder than it should be: delegation. If you constantly feel like you’re the only one who can do things properly, or you’re frustrated that your team just doesn’t get it, the issue usually isn’t your people, it’s your delegation process. I unpack why delegation feels so hard for so many business owners and leaders, especially when no one ever taught us how to do it properly and our teams can’t read our minds.

I then walk you through my five-step framework for effective delegation, starting with deciding what you should actually be delegating, not just offloading tasks out of frustration. We talk about getting clear on the outcome so success is tangible, giving context so your team understands the bigger picture, agreeing on boundaries to create clarity and trust, and setting follow-ups that support accountability without micromanaging. Delega...

As we kick off 2026, it’s the perfect time to reflect back on last year and look at what worked, what didn’t and where we can make meaningful changes in how we lead our teams.

This post is part one of a three-part series designed to help you get clear on what to stop, start and keep doing with your team this year.

Today, we're looking at what to stop, and if you take even one of these seriously, you’ll set yourself up for a more productive, drama-free year ahead.

Let’s dive in.

Stop #1: Winging It With Your HR

Look, I get it. HR can feel boring, expensive, or just like something you can "sort out later." And with tools like AI making things faster and easier, it’s tempting to let ChatGPT or a clever system fill the gaps.

But here’s the truth: winging it is no longer good enough.

Relying on AI for critical HR decisions can be risky. It’s not always accurate, and when it "hallucinates" (yes, that’s an actual term in the AI world), it can give you wildly incorrect...

Hello and welcome to Episode 305 of The People Powered Business Podcast.

Happy 2026 and welcome back. After a short break, I’m diving straight into a question I’m hearing more and more from business owners as hiring ramps up again.

Are cover letters redundant?

In this episode, I reflect on what season many of us are in right now, growing teams, reviewing recruitment processes, and trying to hire well without wasting time or creating unnecessary complexity.

I unpack why so many businesses still rely heavily on cover letters and why, in the traditional sense, they’re no longer giving us the insights we think they are. With the rise of AI, most cover letters now sound the same, polished, impressive, and often disconnected from how someone will actually perform in your business. I share my own approach, the common bias business owners have towards strong writing and compliments, and the so called ‘trick’ application strategies that don’t always tell you what you need to know. Ultimatel...

As the year draws to an end, you may feel like you’re crawling to the finish line, and desperate for some rest, but you also know those social, family and festive commitments are only ramping up.

Rest is often overlooked or undervalued, I know I used to see it as a ‘weakness’ to need to rest. So as entrepreneurs and business owners we don’t place enough focus on it, often.

However, rest is not just about getting enough sleep; it encompasses various dimensions that contribute to our overall well-being and productivity. In this article, we will explore the concept of rest and delve into the seven types of rest identified by Dr. Saundra Dalton-Smith. We will also provide practical strategies for incorporating different types of rest into your life, helping you unlock your full potential as an entrepreneur.

Understanding the Importance of Rest

Rest is more than just a luxury; it is a necessity for entrepreneurs and business owners. Research has shown that adequate rest is cruc...